![]() You are responsible for the shipping and handling charges of your returns unless the wrong item was sent by mistake. ![]() We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new.
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